Delete your account and data
You can ask at any time for your SAVOIR account and the data linked to it to be deleted. You do not need to reinstall the app: if you no longer have it, you can do it by email.
In the app
- Open the SAVOIR app and sign in.
- Go to Profile → Privacy and data → Delete account.
- Type the confirmation word DELETE and confirm.
By email, without the app
- Write to privacy@savoirapp.com from the email address you signed up with.
- Use the subject "Account deletion request".
- We handle the request manually within 30 days and send you a confirmation.
Write to privacy@savoirapp.com
What is deleted
- Your account and sign-in details.
- Allergies and intolerances.
- Nutrition questionnaire and body measurements.
- The AI-generated plan.
- Temporary plans, with symptoms and medicines.
- Uploaded diets, including archived ones and the original files.
- Menu scans and photos.
What remains, and for how long
- A non-reversible fingerprint of your email, for 24 months, only to stop you from getting the free plan trials again if you sign up again. It cannot be turned back into your email and contains no other data.
- Any residual copies and backups, which are removed from our systems within 30 days.
Subscription
Your App Store or Google Play subscription is NOT cancelled automatically when you delete your account: cancel it in the store settings (App Store: Settings → your name → Subscriptions; Google Play: Profile → Payments & subscriptions → Subscriptions).
Timing
In the app, deletion is immediate. By email, we handle it within 30 days. In both cases residual copies and backups are gone within 30 days.